Dear Valued Member,
We appreciate your patience and understanding as we have worked, over these past few months, to maintain a safe environment for you and our staff. While L&N followed a limited branch operations plan from March through the end of May, we have opened our lobbies for business again. Our current plan has safety as a top priority, as well as being accessible to our members. As the state and country continue a phased in approach to reopen the economy, your credit union will be following these procedures:
What We are Doing:
- All surface areas, within our branches, are being professionally cleaned and sanitized daily. These include: teller counters, check-desks and offices.
- Drive-thru tubes are being sanitized regularly throughout the day.
- Hand sanitizer is available for member use. Additionally, our employees are being asked to use it frequently throughout the day.
- UV light protection has been added in all branches.
- Employees who are ill or displaying certain symptoms, as described by the CDC, are being asked to stay home. All employees are checking their temperatures daily, prior to reporting to work.
- Employees are wearing masks when interacting with members and employees in an area less than 6 ft apart. We are following the Kentucky guidelines set for our industry type, which include no requirement for masks when an employee is working alone in an office. It also carves out medical exemptions for people who may have conditions which prevents them from wearing a mask.
What We are Asking of You:
- We request that you wear a mask upon entering our branch.
- Please use hand sanitizer upon entering.
- Be mindful of the 6 ft social distancing markers located on the floor.
Make an Appointment:
- In addition to stopping in to a branch at any time, you may also reserve an appointment to open a new account, mortgage, or loan. This is a simple and easy way to schedule a time that is convenient for you. Call (502) 368-5858 or (800) 292-2905 (then press #), to make an appointment.
As a reminder, two convenient products available to you are the L&N Mobile Banking App and Mobile Deposit Product, free of charge! They are both simple to sign up for and easy to use!