Frequently Asked Questions
Q: What is Mobile Deposit?
A: L&N Federal Credit Union’s Mobile Deposit is a secure service that allows you to deposit checks into eligible LNFCU accounts from a remote location. A check can be photographed with the camera feature on a smartphone device. The images and associated deposit information are then delivered to LNFCU electronically.
Q: Who is eligible for Mobile Deposit?
A: The Mobile Deposit service is open to existing L&N FCU members who have a history of at least thirty days of membership, are18 years of age or older, have an L&N FCU Savings account, and are in good standing with L&N FCU.
Q: What devices are supported by Mobile Deposit?
A: Any iPhone updated with iOS 4.0 or higher or any Android smartphone with 2.2 Operating System or higher
Q: Are there fees associated with Mobile Deposit?
A: Mobile Deposit is FREE to L&N Federal Credit Union members.
Q: What login credentials do I use for Mobile Deposit?
A: You must log in to L&N FCU’s Mobile App to access Mobile Deposit. Your login credentials for the App are identical to those that you use to log in to Internet Banking on your computer.
Q: How does Mobile Deposit protect my security?
A: Mobile Deposit utilizes password protection, Internet firewalls, and 128-bit encryption. It is as secure as our Internet Banking.
Q: Are there limits on the amount I can deposit?
A: Yes. You can deposit $5,000 per day, $10,000 per week, and $15,000 per month.
Q: How soon are my funds available?
A: Funds are generally available the next business day, but an extended hold may be placed on the deposit if required.
Q: How should I take a picture of the check with my device?
A: For best results we recommend taking the picture of the check in a well-lit environment against a dark background. Your check will need to lay flat, preferably without any folds or bends.
Q: How should I endorse my check?
A: We require each item to be endorsed with the signature of the payee and the words “For Mobile Deposit at LNFCU.” A check payable to two payees must be endorsed by both payees. If the check is payable to you or your joint owner, either of you can endorse it. If the check is made payable to you and your joint owner, both of you must endorse the check.
If the check follows a special endorsement or has been transferred to a specific person or organization. The original payee must sign the check, add the phrase “Pay to the Order of…” and include the name of the specified party. The specified party must sign the check and then write the words “For Mobile Deposit at LNFCU”.
Q: Why must the check be endorsed with the words "For Mobile Deposit at LNFCU"?
A: This specific endorsement ensures that checks deposited through Mobile Deposit will not be deposited again at an L&N Federal Credit Union branch or at another financial institution. It is one of many security measures we have put in place to protect business and consumer accounts from theft and fraud. Checks that are not endorsed as specified will be rejected by L&N Federal Credit Union.
Q: How long should I retain my original check? What happens if I discard the check and an issue arises?
A: For your protection, retain the original check for at least two weeks. When you are ready to discard it, write "VOID" across the face of the check and dispose of it in a way that prevents it from being presented for payment again. If an issue should arise and the original check is no longer available, please contact the issuer of the check to obtain a new copy that can be re-submitted for deposit.
Q: What Items are ineligible for deposit through Mobile Deposit?
A: The following items cannot be deposited using L&N Federal Credit Union’s Mobile Deposit:
- Savings Bonds
- Checks that are irregular in any way (e.g. checks with mismatched numeric and written amounts)
- Checks that have previously been returned unpaid for any reason
- Checks that are “stale dated” (older than 6 months)
- Post-dated checks
- Checks that are drawn on a foreign Credit Union or payable in a foreign currency
- Checks or items containing an obvious alteration to any of the fields on the front, or checks or items which you know, suspect, or should know or suspect to be fraudulent
- IRA and Share Certificate deposits
- Checks that require authorization (e.g. COMCHEKS, BranchPay, Rapid Drafts)
- Starter, counter, or traveler checks