Routing & Transit Number: 283079227
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Troubleshooting

Q:  Why do I receive an error that my ID Number or Password is incorrect when I login to Internet Banking?

A:  Typically the member number or password has been entered incorrectly.  Verify the following:

 

1. CAPS Lock off

2. NUM Lock on

3. Your account may be locked. Call us at 502-368-5858/800-292-2905 to have your account

    unlocked.

 

Q:  Why am I receiving error #1516 when I log back into Internet Banking?

A:  Typically this error means you are not closing out of Internet Banking correctly.  You must log out of Internet Banking using the Logout button. Do not exit by clicking the X close button. In order for you to access your account, you must close out of ALL OPEN BROWSER windows and navigate back to www.LNFCU.com in a new browser window.

 

Q:  Why am I receiving a Certificate Error when logging into Internet Banking?

A:  Typically this indicates that the computer date and/or time is incorrect. Verify that the date & time on your computer is correct. 

 

Q:  Why do I have to verify my identity via passcode every time I login?

A:  Typically this indicates that the internet browser is not correctly configured for cookies. See browser settings below.  

 

Browser Settings

Click a link below for a pdf of your specific browser settings.

 

- Internet Explorer 8.0 & 9.0

- Firefox

- Google Chrome

- Apple Safari

- AOL

 

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© 2013 L&N Federal Credit Union | 9265 Smyrna Pkwy, Louisville, KY 40229 | 502.368.5858 | 800.292.2905
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