eDocuments Frequently Asked Questions
How do I sign up for eDocuments?
Enrolling in eDocuments is quick and easy! First, you will need to register for Internet Banking, click here for step-by-step instructions.
Why am I required to update my email address and mobile number for eDocuments?
An updated email address and/or mobile number are necessary in order for L&N to send you a notification when you have a new eDocument ready for viewing.
Will my past documents be available to view in the eDocuments portal after I complete enrollment?
No. After you enroll in eDocuments, all future documents will be available to view in the eDocuments portal. If you need a copy of a past statement, please stop by one of our branches or call us at (502) 368-5858 or (800) 292-2905.
Do I need a special program to view eDocuments?
To view your eDocuments, you will need a current version of Adobe Acrobat Reader. This is a separate program that can be downloaded for free from the eDocuments page.
Can I receive both eDocuments and paper documents?
No. By signing up for eDocuments, you waive the receipt of any paper documents. However, documents can be printed from the portal. If you need a copy of a past statement, please stop by one of our branches or call us at (502) 368-5858 or (800) 292-2905.
Can my eDocuments be emailed to me?
No, the eDocuments portal provides secure access to keep your documents and personal information private.
How long will my eDocuments be available to view in the portal?
Your Statements and Tax Statements are available in the eDocument portal for 2 years. Notices will be available in the eDocument portal for 180 days.
Can I cancel eDocuments and go back to paper documents?
You can cancel eDocuments and go back to paper documents at any time. Simply contact us at (502) 368-5858 or (800) 292-2905, option 4, and we will take care of this for you.
How can I set up Share Access Users for eDocuments?
Share Access Users must click the eDocument tab within Internet Banking to request access. An email will be sent to the primary member notifying them that a Share Access User has clicked the eDocuments tab in Internet Banking. The Primary Member will then take the following steps to view/set up a Share Access User for eDocuments:
- Log into Internet Banking.
- Click eDocuments tab.
- Click Share Access.
- Click on the Share Access User’s name.
- Select which document(s) you would like to grant access to for the Share Access User.
- Click Submit.
An email and/or text will be sent to you and the Share Access User notifying them that access to your eDocuments has been granted.
How do I delete a Share Access User from eDocuments?
If you would like to delete or revoke access to a Share Access User please follow the steps below:
- Log into Internet Banking.
- Click eDocuments tab.
- Click Share Access.
- Click the trash can icon to the right of the Share Access User’s name.
- On the “Are you Sure? “confirmation page, click Confirm.
Access to your eDocuments will then be deleted/revoked for the Sub Access User.