e-Statement Frequently Asked Questions
How do I sign up for eDocuments?
Enrolling in eDocuments is quick and easy! Once you register for Internet Banking, login and click on the eDocuments tab. Accept the eDocuments disclosure, and begin enrollment by entering your information. L&N Mobile App users can sign up as well by logging in, tapping More, tapping eDocuments, and accepting the disclosures and entering in their information.
Why am I required to update my email address and mobile number for eDocuments?
An updated email address and/or mobile number are necessary in order for L&N to send you a notification when you have a new eDocument ready for viewing.
Will my past documents be available to view in the eDocuments portal after I complete enrollment?
No. After you enroll in eDocuments, all future documents will be available to view in the eDocuments portal. If you need a copy of a past statement, please stop by one of our branches or call us at (502) 368-5858 or (800) 292-2905.
Do I need a separate username and password for eDocuments?
No. Your eDocuments will be available to view in the eDocuments portal once you login to your L&N Internet Banking account.
Do I need a special program to view eDocuments?
To view your eDocuments, you will need a current version of Adobe Acrobat Reader. This is a separate program that can be downloaded for free from the eDocuments page.
Is the eDocument portal secure?
Yes. Our Internet Banking has the highest standard of privacy protection available. All transactions and eDocuments are secured with multiple layers of encryption, firewalls, screening and filter routers. The security measures used exceed industry stands in protecting the confidentiality and safety of your financial information. The Internet delivers your financial information to you, while a private network is used to access our host computer. All data is modified in such a way that it is unreadable to anyone else, giving you the peace of mind that your financial information is protected.
Can I receive both eDocuments and paper documents?
No. By signing up for eDocuments, you waive the receipt of any paper documents. However, documents can be printed from the portal. If you need a copy of a past statement, please stop by one of our branches or call us at (502) 368-5858 or (800) 292-2905.
Can my eDocuments be emailed to me?
No, the eDocuments portal provides secure access to keep your documents and personal information private.
How long will my eDocuments be available to view in the portal?
eStatements and eTax Forms will be available in the eDocument portal for 2 years. eNotices will be available in the eDocument portal for 180 days, but will be automatically hidden from the eNotices list after 30 days. At any time, a document can be unhidden by clicking the Unhide button on the document page.
How do I print or save an eDocument?
Depending on the browser and version of Adobe Reader you are using, a toolbar will either be displayed across the top of the eDocument or at the bottom of the eDocument. If you do not see it displayed across the top of the eDocument, scroll down to the bottom of the eDocument. Hover you mouse over the bottom of the eDocument, and a toolbar should appear. The print and save icons should be included in this toolbar.
Can I cancel eDocuments and go back to paper documents?
You can cancel eDocuments and go back to paper documents at any time. Simply contact us at (502) 368-5858 or (800) 292-2905, option 4, and we will take care of this for you.
How can I set up Share Access Users for eDocuments?
Share Access Users must click the eDocument tab within Internet Banking to request access. An email will be sent to the primary member notifying them that a Share Access User has clicked the eDocuments tab in Internet Banking. The Primary Member will then take the following steps to view/set up a Share Access User for eDocuments:
- Log into Internet Banking.
- Click eDocuments tab.
- Click User Management.
- Select which document(s) you would like to grant access to for the Share Access User.
- Click Save.
An email will be sent to you (and the Share Access User if they have enrolled in email alerts) notifying them that access to your eDocuments has been granted.
How do I delete a Share Access User from eDocuments?
If you would like to delete or revoke access to a Share Access User please follow the steps below:
- Log into Internet Banking.
- Click eDocuments tab.
- Click the trash can icon under the delete column next to the Share Access User.
- Click OK.
Access to your eDocuments will then be deleted/revoked for the Sub Access User.
How do I edit the types of documents my Share Access User can see?
If you would like to edit the types of documents that a Share Access User has access to please follow the steps below:
- Log into Internet Banking.
- Click eDocuments tab.
- Click User Management.
- Click on the pencil under the Edit column.
- Select what document(s) you would like to add/remove.
- Click Save.
An email will be sent to you and the Share Access User (if enrolled in email notifications) that document access has changed.
Why didn't I receive a notice that a Share Access User requested access to my eDocuments?
Share Access User requests are sent to the email listed in your User Profile. Please check your User Profile to ensure that your email address on file is correct.
Why didn't my Share Access Users receive a notice that I granted them access to my eDocuments?
Share Access User access emails are sent to the email listed in the User Profile. Please have them check to ensure that they have opted into to receive notices and/or that their email address on file is correct.
How do I know when a Share Access User has viewed an eDocument?
If you would like to see if a Share Access User has viewed a document they have been granted access to, please follow the steps below:
- Log into Internet Banking.
- Click the eDocuments tab.
- Click an eDocument that the Share Access User has access to.
- Below View and Print you will see a list of users that have viewed the document along with the time stamp that it was viewed.