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Internet Banking FAQs

Internet Banking Frequently Asked Questions


Once you have logged into your Internet Banking account, click on My Settings. Your Member number will be listed underneath your name in the Personal Information section. Please note that your Member Number is the same as ID.

Select the account you would like to see under My Accounts. Click Account Details under Account Name. You will be able to see the account type, number, ACH number, and interest/dividends.
Yes, to update your username, click My Settings. Under Login & Security, click Edit next to Username. Enter your new username and current password, then click Save to confirm the update.
To update your password, click My Settings. Under Login & Security, click Edit next to Password. Fill in your current password, then fill in what you would like your new password to be. Retype it below to confirm both fields match. Once you have finished, click Save to confirm the update.

If you cannot remember your login credentials please see below:

  • From L&N’s homepage, underneath the Log In button, click “Forgot Username or Password?” and follow the onscreen prompts
  • Your password can be reset from the L&N Mobile App by tapping “Forgot Login?’ and following the onscreen prompts.
  • Please call in at (502) 368-5858 or (800)292-2905 for assistance. We will gladly unlock your account and/or update your password so you may access your account.
If you are not able to login, check over the following suggestions:

Ensure that you are correctly entering the username and password connected to your L&N Membership. It is important to note your password is case sensitive, so please ensure you are entering the appropriate upper- and lower-case characters.

If you are logging in from the Mobile App and receive an Application Error, ensure that you have a cellular or Wi-Fi connection, and can access other apps that require an internet connection.

L&N conducts monthly, routine maintenance. During maintenance, the mobile app and Internet banking may be unavailable during the estimated downtime. Once the maintenance is complete, you will be able to access both Internet Banking and the Mobile app. Maintenance times can be viewed on the website by clicking Internet Banking Maintenance.

Yes, the Pay Loan with External Funds solution allows you to make regular monthly payments, directly to your L&N loan using an external funding account.

Once you have added an external funding account and validated the account via trial deposits, then a payment can be scheduled. When scheduling a payment, please enter a payment amount that doesn’t exceed 150% of the amount due. Please allow 3 business days for the payment to post.






The Member to Member transfer feature allows Members to send funds to other L&N Members. These transfers are real time.
Yes, you may manage recipients by hovering over Move Money, then clicking Manage Recipients. From this screen you can view all the recipients you have added. You can also delete recipients by clicking Remove.
External Transfers offer a convenient, secure way to move money between accounts at different financial institutions owned by the same person. With External Transfers, you may do a one-time transfer or setup a recurring transfer. Checking, savings, and money market accounts are all eligible. Login to Internet Banking and begin the registration process by clicking Move Money, then External Transfers.

Once you have logged into Internet Banking, click Additional Services, then Manage Alerts. From the Alerts & Notifications page, you may edit the types of alerts you would like to receive via email or text message.

Yes, to view your alerts history, click on Additional Services and Manage Alerts. From the Alerts & Notifications page, click the View All Alerts link. You can now view all the alerts that have been sent to you.
Joint Owner Access allows a primary member to give viewing and transfer permissions to joint owners. In order for a joint owner to take advantage of this service, they must already be a joint owner on the primary member’s account(s), have their own L&N primary membership account, and also be a current internet banking user.

For Business accounts; only sole proprietorship business accounts can link a business account to a personal account. This will allow viewing access to both business and personal accounts with a single set of login credentials within Internet Banking.

To request this service log into your Internet Banking account at www.lnfcu.com. Under Additional Services, click Request Joint Owner Access, fill out the form and click Submit.
Share Access with Others allows you to grant limited account access to individuals who are not on your account(s), but need access to your account info in Internet Banking. You can grant access to a non-L&N member, such as their Accountant, Property Managers, etc. These users are called Share Access Users and they have their own username and password that is automatically emailed to them after access is granted.

To grant access log into your Internet Banking account at www.lnfcu.com. Under Additional Services, click Share Access with Others, and follow the on screen prompts.

Share Access Users must click the eDocument tab within Internet Banking to request access.

 

An email will be sent to the primary member notifying them that a Share Access User has clicked the eDocuments tab in Internet Banking. The Primary Member will then take the following steps to view/set up a Share Access User for eDocuments:

 

  1. Log into Internet Banking.
  2. Click eDocuments tab.
  3. Click Share Access.
  4. Click on the Share Access User’s name.
  5. Select which document(s) you would like to grant access to for the Share Access User.
  6. Click Submit.

An email and/or text will be sent to you and the Share Access User notifying them that access to your eDocuments has been granted.