Mobile Banking Frequently Asked Questions
Can I view my eDocuments in the L&N Mobile App?
Yes, eDocuments are available in the Mobile App.
How do I enable and manage Push Notifications?
To enable push notifications, log into the app and tap More, then Settings, then Push Notifications. Once the feature is enabled, you may choose which notifications you would like to receive.
How do I enable Quick Balance?
To enable the Quick Balance, log into the app and tap More, then Settings, then Quick Balance, then Current Device. Toggle the Quick Balance feature on. To view your Quick Balance, you can swipe downward anywhere on the login screen once the feature is enabled.
Can I make a Member to Member Transfer through the Mobile App?
Yes, you can transfer funds from your L&N accounts to another L&N Member’s account.
Can I manage my personal and contact information from the L&N Mobile App?
Yes. To manage your contact information, tap More, then Settings, and then My Settings. From the My Settings screen you can update your address, phone, and email address. You may also edit your account username, password, and security options.
Can I apply for a loan through the L&N Mobile App?
Yes. From the L&N app, tap More, then locate the Apply Now section. You can apply for loans, get a mortgage quote, and view our current rates.
Where can I find my ACH number?
Select your account and tap Account Details underneath the balance & available balance. You will be able to see the Account, Routing & ACH number.
Can I pay my L&N Federal Credit Union loan using external funds?
- Yes, the Pay Loan with External Funds solution allows you to make regular monthly payments, directly to your L&N loan using an external funding account.
- Once you have added an external funding account and validated the account via trial deposits, then a payment can be scheduled. When scheduling a payment, please enter a payment amount that doesn’t exceed 150% of the amount due. Please allow 3 business days for the payment to post.
What is Multi-Factor Authentication (MFA)?
Multi-Factor Authentication (MFA) is an extra step used to confirm your identity when logging into Internet Banking or the Mobile App.
After entering your username and password, you’ll be asked to verify your identity using a second method, when accessing your account from a new device, helping keep your account secure.
How do I complete MFA?
You can complete MFA by receiving a code through text message, phone call, or authenticator app (Google Authenticator or Microsoft Authenticator). The code is sent to the phone number or authenticator app associated with your Internet Banking profile.
What is an authenticator app?
An authenticator app is a secure app that can be downloaded to your phone that generates a verification code. Instead of receiving a code by text or phone call, you simply open the app to view a 6-digit code and enter it during login.
Do I have to use the authenticator app?
No. Enrollment in the authenticator app is completely optional. You can continue using text or phone call for MFA, just as you do today.
How do I set up an authenticator app?
- Download either the Google Authenticator or Microsoft Authenticator app from the App Store or Google Play.
- Log in to Internet Banking and navigate to My Settings.
- Under Login & Security, select Edit next to Security Options.
- Toggle By authenticator to On, enter you password and follow the prompts to:
- Scan a QR code, or
- Enter a setup code into the app
How do I use the authenticator app when logging in?
Once the authenticator has been set up, the option to validate via Authenticator will display. If you select Authenticator, simply open the authenticator app to view the 6-digit code and enter that code within Internet Banking to complete verification.
Why use an authenticator app?
Adding an authenticator app provides another secure and convenient way to verify your identity while logging in. It gives you more flexibility in how you complete MFA while helping keep your account protected.